Managing a crisis is never easy and requires very strong leadership to lead everyone to a safe harbor. It also requires a close-knit, respectful and fully aware crisis communications team.
Here are some quick tips for creating a crisis communications team that is technically well planned and is prepared for any breakdown in communication:
Create a crisis communications plan. You may already have a comprehensive plan for your organization; however, you will need a simple and straightforward plan for an actual crisis. Make sure you have both on hand and that they are up-to-date and accessible quickly.
Determine your team before a crisis hits. Preparation is key. Within your crisis communications plan, you should have outlined – and have executive agreement on – who among senior leadership will sit on the team and who will chair the team during an actual crisis.
Choose a leader who is ready and able to lead. Crises can become very difficult. Choose a leader who has the wherewithal to lead the team to the finish.
Keep your team to a maximum of 5 members. This is crucial. Research has proven that a team larger than 5 can become ineffective in a fast-moving crisis. Each member should represent one of your key operational divisions within your organization.
Practice. Run mock drills at least once a year with the team. These drills should be as real world as possible and preferably run by a crisis communications expert.
Monitor behaviors during the drill. Use the drills as a learning experience and review with the team their interactions and decisions made throughout the drill, highlighting areas that could be potentially harmful in an actual crisis.