We’ve all seen it – the Fiat travelling the streets of Washington and New York with the Pope waving from the back seat.

I was on my way back from a meeting – Starbucks in hand – when I encountered the Pope and his Fiat.

What struck me was the respect shown by the motorcade – the slowest moving, most silent motorcade I had ever seen – and this little Fiat with a very hunched over Pope (he looked uncomfortable) surrounded by numerous SUVs.

It was clear from the reaction of the people around me that he is adored and is creating a new awareness and affection for the Catholic Church among all denominations. Just a few years ago, the Church was beset with scandal and the Vatican was appearing increasingly out of touch.

So what have they’ve done to change perception?

Establishing a Strong, yet Simple, Brand. Pope Francis is very much the everyman Pope. Taking seriously a vow of poverty and becoming the voice of the voiceless. That is his brand. With every speech, he exemplifies and expands upon his brand, and with every appearance, he symbolizes his brand.

Using Symbolism to Reinforce Message. The Fiat exemplified symbolism in action. It was simple and everyman while also underpinning the message of his visit – addressing climate change. It was a powerful message that was shared via social countless of times – further extending the message.

Ensuring Image and Actions are Aligned. There is a story making the rounds that an aide to the Pope carried his luggage on board one of the flights. The Pope asked him to bring the luggage back so he could carry it onboard. He is very aware of his image and works to ensure his actions are consistent with his image.

Being Straightforward and Honest. The Pope has been straightforward on the issues facing the Catholic Church and has taken these issues on directly as opposed to ignoring or hiding from them. By doing so, he has engendered trust and respect among the public not only for himself, but also for the Church.

2 comments

  1. I Attended your CSC’s 2015 Conference Presentation and just loved it! Could you please share your powerpoint with me. I’m missing part of my notes from that day. Sincerely, Maria

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