Building Global Visibility for Your Brand

Reprinted from PR News, February 26, 2017

PR and communications teams increasingly are pressured to own their brand’s earned media space beyond their borders to keep up with – and stand uniquely apart from – competitors. This is becoming true for non-profits competing for donor dollars and has been a constant for the private sector.

Here are steps for building and increasing global earned media visibility for your brand:

Understand the why: What is prompting this need for more global visibility? Based on the answer, work with leadership to determine what a successful outcome looks like. In addition, decide the long-term level of financial and resource investment the company or organization is willing to make. Will you be able to expand the team by hiring staff? Can you afford to hire a global agency or will your budget support a regional firm? Be pragmatic in determining what combination of tools, agencies and staff you will require to be successful.

Establish metrics: Collaborate with leadership to establish the goal(s), audiences and priority markets to target and develop a timeline. Reach agreement on what metrics will be most effective to measure success and how often and in which form those metrics will be produced.

Understand the media landscape in priority markets: What are the prevalent outlets? How do target audiences get their news? What angles/stories appeal most? Will the approach be entirely earned or is there a pay-to-play model? Are there government-owned outlets that need to be considered and managed differently? Do the research or hire an in-market PR agency to help you develop an in-depth understanding of where and how your audiences engage with media in key markets and which media outlets are most trusted.

Plan your earned media strategy: Determine what pitches and storylines are most relevant for each market and what spokespeople will appeal – either internal to the organization or external. External representatives could be brand ambassadors in the form of board members, celebrities or even digital ambassadors – popular digital stars or platforms that appeal to your target markets.

Determine messaging: This is vital. Conduct messaging exercises with senior leadership covering organizational narratives and those for key projects/products. Ensure spokespeople are well versed and messaging is consistent across owned and shared media platforms. Provide on-camera and off-camera media training for all spokespeople – including media veterans – to ensure they stay up-to-date and comfortable with your messaging.

Audit your content strategy: You will need to develop content and expand your approach so that digital content supports earned media campaigns, targeting audiences where they engage. In some countries, the web is still king as it is seen as a source of trust. What appears in the media should be reflected on your digital properties. Your owned and shared content must reflect earned and paid efforts.

Try to remain as flexible as possible. Each market is different and approaches to earned media may be very different from what you are used to. Leverage your country offices or local vendors for their knowledge and hire or contract local PR talent to help build trust with local, national and regional outlets.

New Year, New Crisis Plan

When was the last time you reviewed your crisis response plan?

Whether they would admit or not, many organizations either do not have a crisis response plan or have one that is barely, if ever, reviewed. In the changing political and global context of today, having a dynamic crisis response plan that aligns with your business and is integrated across channels is critical to your operations.

In my experience, crises have a higher tendency to occur as a result of actions taken by an organization or in response to their mission or philosophy. You may, without realizing it, trigger a crisis by your actions – the releasing of a statement, a comment, a change in direction, an exit from a country, an issue with a program, funding, etc.

Rule number one with a crisis is that it will be incredibly fast-moving and will involve both digital and traditional media. Rule number two is that the issue that becomes a crisis will shock you – it will not be what you expect. Rule number three is that the press will seek comment from anyone with a relationship with the organization, past and present.

Some important tips:

  • Ensure senior leadership is committed and involved in the development of your plan (or updating your existing plan) and is actively engaged in live drills across the organization at least twice a year.
  • Be ready to respond and take control of the message with prepared spokespeople – not associated with the organization – who can speak on your behalf and to have supporters counter accusations on digital or start counter campaigns if needed.
  • Respond quickly – do not sit on the issue or bury your head in the sand – the longer you wait to respond, the more intense the crisis will become. Publicly provide action steps that you plan to take, the timeline in which you will take them and keep apologies short, and only apologize once.
  • Avoid becoming social shy – several recent crises showed that organizations and individuals tend to avoid digital when the heat is turned up, locking comments or maintaining scheduled posts throughout. You cannot – no matter how negative the comments or the campaigns or the memes – avoid your digital platforms.
  • Monitor digital, emails and calls so that any press that contact you are directed to the media team taking charge of vetting incoming calls and one spokesperson who had previously been trained and selected as the crisis spokesperson.
  • Stick with your talking points each time your spokesperson is interviewed to ensure that they are consistent with the facts. If an error has been made, admit it and state the necessary steps to ensure it will not happen again in the future – and make those steps publicly known.

The more visible you are, the more others may try to use your visibility for their own objectives and to advance their own agendas – for both positive and negative reasons. Recognizing the power of the collective and engaging with it will enable your brand to stay flexible and aware of changing trends and sentiments. But being prepared, and ensuring your leadership is prepared, is your ultimate strategy.

 

Managing Media in Multiple Countries

Are you challenged with extending your company’s brand awareness through global media with a small staff and budget?

Last year, I spoke with the head of media relations for one of the largest tech firms in Silicon Valley. To my surprise, they faced the same challenges as smaller firms and non-profits – how to effectively manage media relations in multiple countries.

Outreach to journalists in multiple countries needs to be handled differently in order to develop effective relationships around the globe. A brush stroke approach will never work and may even set you back. Do not assume what works in one country or region will work in others.

Here are five tips for working with journalists globally:

Know the media culture. Your in-country staff and/or consultants are the experts. Have conversations with them to understand how press operate, how they view the work of the organization, who the most prominent journalists are in your subject area and what interactions they have had in the past.

Approach journalists as is expected in their country. Find out from your own research, in-country staff, partner organizations and other experts on how journalists prefer to be approached. Your professional network can be extremely valuable here – mine it for those who have worked in-country.

Hire a local consultant to initiate relationships. A local consultant will often be a former journalist with existing relationships with the press. They can help with introductions and with briefing you and your team on how to best approach the media to ensure a successful foundation.

Have a member of staff present for informal and formal briefings. If you have a country director/manager, they will have the history and the context of the organization’s work and how it has been covered by the journalist and perceived in-country. They can serve as the content expert and prevent you from falling into any traps.

Always follow-up. Distance should never be used as an excuse not to continue a connection. Use Skype and email. Send thank you notes at all times. Keep the conversation going and keep them up-to-date on your company’s work globally so they feel included and valuable.

Remove geographic borders from your planning. Include these journalists in your overall media outreach strategy. Do not think in terms of geographic borders, planning just within the boundaries of where you are headquartered or located.  Think globally every time you plan media outreach and develop a strategy for each country. It’s time-consuming, but it is an investment that will pay off in the long-run..

5 Tips for Getting Your Message Out in a Crisis

Keeping control of your message in a crisis situation can be challenging. Facts and misinformation fly fast and furious. Externally and internally the feeling is that control is being lost and you are running to even catch up let alone getting ahead of a fast-moving crisis. Getting the media to share your message will go a long way in damping down the chaos and will be the first step in getting control back of the situation. Here are several tips for getting the media to carry your message in a fast-moving crisis:

Identify your strongest relationships, across several channels. Cementing several strong relationships with the media is vital at times like this but the work needs to be done prior to a fast-moving crisis.

Keep the media informed by developing your narrative. Communicate as often as possible through updated statements to keep the media abreast of what is being done to fix the issue. Being seen as a reliable source of news in a fast-moving crisis will influence coverage.

Make your narrative simple and straightforward. Keep your eye on the coverage and the reaction to that coverage. This will help you to course correct as you go to ensure you are addressing the most important elements of the crisis with your audience.

Don’t forget social media. Make sure all of your owned channels are communicating the narrative step-by-step as well with links to the updated statements. Do not let your team get bogged down in responses on social. Pick 1 or 2 comments/replies and respond to those.

Be as transparent as possible. State the truth and always focus on the steps you are taking to address the issue. Keep your messages forward focused.

The Secret PR Tool: Mat Releases

Never heard of a mat release? You are not alone. It’s one of the lesser-known tools of the public relations trade.

Once referred to as matte, they have been in existence pre-internet and were once used to provide content filler to local newspaper across the country. They are still in use today, and more so now that news bureaus have downsized and the need for new and relevant content – referred to as evergreen content – increases with the 24/7 demand for news.

A mat release is a consumer-focused feature article, fully formatted with camera-ready artwork that can be lifted straight by reporters and editors as fillers for daily news editions, digital and print. For public relations professionals, mat releases provide a great opportunity to increase publicity for a brand and to carry messages to the consumer public.

Mat releases can be distributed through wire services, including PR Newswire and Business Wire, which acquired the old distribution service, North American Precis Syndicate or NAPS database.

Quick tips:

Keep the release to no more than 700 words with high-quality content. Remember that even though you seek to gain exposure, it is not a commercial for your brand or product.

Ensure the copy will be of interest to the consumer public – provide tips, advice, and guidance. Inform as much as possible.

Follow a feature format and ensure the article will fit in any of the feature sections of daily, local newspapers, from living to health and food sections. Do your research.

Mat releases can be an effective way to gain national exposure for your brand or client without paying for a costly advertising campaign.