Nathaniel Schooler and I sat down again to revisit crisis communications during COVID-19. We discuss how to choose a leader and a crisis team that…
Demystifying PR and Crisis Communications
Given the rapidly changing world we are now all experiencing, I have decided to share a podcast from March 2019 with Nathaniel Schooler who runs…
The Rise of Brand Narcissism
“Mirror, mirror, on the wall, who’s the fairest of them all?” Pepsi – and now United – are the latest example of brands exhibiting evidence…
New Year, New Crisis Plan
When was the last time you reviewed your crisis response plan? Whether they would admit or not, many organizations either do not have a crisis…
When Apologies Backfire
What do architects and supermodels have in common? Beyond being generally approved of by the general public, they were the first to experience reputation damage in…
The Lion That Roared
By now, we all know the fate of Cecil the lion and the Internet firestorm that followed. As The Guardian put it: “Nous sommes Cecil”….
6 Tips for Managing a Crisis
Managing a crisis is never easy and requires very strong leadership to lead everyone to a safe harbor. It also requires a close-knit, respectful and…
5 Tips for Getting Your Message Out in a Crisis
Keeping control of your message in a crisis situation can be challenging. Facts and misinformation fly fast and furious. Externally and internally the feeling is…
4 Key Elements of a Crisis Team
In assembling a crisis team to successfully guide your organization through a crisis, there are certain qualities that should stand out among candidates. Here are…
Rebranding to Rebuild Trust
Most companies undertake a rebranding when strategies change, product lines are revamped or as a natural part of a company’s evolution. Some are forced to…
2014: The Year of #Giraffegate
It’s been a rough year for giraffes (see: Something is Rotten in the State of Denmark). By now, many of you have seen the tweet…
Managing a New Type of Crisis
The year 2011 was a year filled with news about cyber attacks. In August of that year, one cyber hacking group released a video announcing…
